To correct the shipping address after placing an order, please contact us immediately. Once we receive your request, we will verify if the order is eligible for a shipping information change and respond to you as soon as possible.
Please note that our current order processing time is 1-2 business days, and we ship packages from Monday to Saturday, excluding public holidays. If your order is still being prepared or has been shipped but not yet delivered, we may be able to assist you with rerouting the packages.
Rerouting In-Transit Packages to a New Address
If your order has been shipped but not yet delivered, a fee of $5 will be charged to your original payment method. Upon receiving your payment, we will request the carrier to reroute the package before it reaches its final destination. Please allow up to 24 hours for the address update to take effect. Once a package has been delivered or loaded onto the driver's truck for delivery, we are unable to reroute it.
Third-Party Shipped Items
Items shipped by a third party will be delivered in separate packages. Please contact us to change the shipping information so that we can check with the vendor if it's possible to accommodate your request. However, if the package is already in transit or has been delivered, we may be unable to change the shipping information.
H Mart Online is not responsible for lost packages or delivery failures resulting from an incorrect shipping address, P.O. Box, Army Post Office (APO), or Fleet Post Office (FPO). Claims for refunds and replacements will be limited. We cannot guarantee the condition of items if the delivery was delayed due to an incorrect address.