Online Order FAQ
Placing online orders, delivery policies, return, sell your products
Shipping & Delivery
Return & Exchange
Smart Savings Card
H Mart Store
- Why is there a price difference between in-stores and online?
- A few days after I made a purchase at H Mart, there was an event and the price of the item went down. Can I receive a refund on the price difference?
- Why do products and prices vary by state?
- What do I do if there is a mistake on my receipt?
- The scanned price is different from the price on the shelf
Return & Exchanges
- Can I return or exchange products I bought at a different H Mart store in the same region?
- Can I return or exchange a product without the receipt?
- How do I return or exchange groceries? How many days do I have to return it?
- How do I return or exchange electronic / electrical appliances? And within how many days?
- Does H Mart offer repair services for appliances bought at H Mart?
- Can I return or exchange opened products?
- Where can I buy H Mart gift certificates?
- In what amounts are H Mart gift certificates available?
- Can I receive discounts for ordering H Mart gift certificates in bulk?
- What if I lose my H Mart gift certificate or store credit?
- Can I redeem my H Mart gift certificate for cash?
- Can I use my H Mart gift certificate at the food court or tenant stores?
- Who can I contact if I have a complaint or suggestion about a specific H Mart store?
- Who can I contact for more information on affiliate events?
- What should I do if I lost something at H Mart?
- What should I do if I find out that I am missing some groceries after I get home?
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H Mart Store’s Tenant opportunities & more information
Apply for Retail & Food Court Tenant Spaces
H Mart CS Operation Hours
Online Order Inquiry
Monday - Friday, 9 AM - 5 PM EST
Store & Smart Savings Card Inquiry
Monday - Friday, 9 AM - 6 PM EST